The mistake many businesses make is they over-operationalize procedures and bog their employees down with a large number of policies. The reason given for doing business in this manner is that it is to ensure a great experience for customers, but the real reason is that they don’t completely trust their employees.
What kind of experience does that really create for customers? What leads to the lack of trust?
On this week’s episode of the 33 Tangents Podcast, Jim and Jason continue talking about what it means to be actively involved with running a business and how lack of involvement impacts policies and procedures.
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