The mistake many businesses make is they over-operationalize procedures and bog their employees down with a large number of policies. The reason given for doing business in this manner is that it is to ensure a great experience for customers, but...
Every business, from a small town diner to a large multi-national conglomerate, has their regular customer. These are key to success. They are the barometer indicating how the business is going and they are the business’s biggest advocate. What can...
It’s an all too common story, experienced as both an employee and a customer. A business is started and is actively run the founder(s). The product is loved by customers and the work is loved by the employees. Something then changes and while no one...
How many times have you gone into a store to look for something, but when approached by someone in sales you’ve responded with “no thanks, I’m good.”? Many are not very fond of salespeople, often feeling that a salesperson’s role is to take...
Requests for Proposal (RFPs) are a staple when it comes to the procurement of products and services. They are often dreaded by not just those completing them, but by those running them. What value can a company get by running an RFP to procure...
On this week’s episode of the 33 Tangents Podcast, Jim and Jason continue their discussion comparing sports and business. They focus on the areas of commitment and integrity giving examples where the business world could improve. Subscribe &...