Like many things in life, there is an art to being a consultant. The problem though is that the word consultant has come to take on multiple meanings. In some cases it refers to an individual brought in to evaluate a portion or an entire...
Having an optimization program that operates at an elite level, driving tangible value is the dream of many organizations. Setting that goal is one thing; achieving it is something completely different. What does a successful optimization program...
Over last couple of years, we’ve used the summer vacation season to talk about what is often seen as a controversial topic…Unlimited PTO. It is something that has its fervent proponents and its ardent detractors. It’s a conversation that is ever...
The metrics associated with organizational and individual goals are one way owners & management monitor the health of the business. When designed and deployed with intention, goals can successfully aid in that. When haphazardly put together...
The mistake many businesses make is they over-operationalize procedures and bog their employees down with a large number of policies. The reason given for doing business in this manner is that it is to ensure a great experience for customers, but...
Every business, from a small town diner to a large multi-national conglomerate, has their regular customer. These are key to success. They are the barometer indicating how the business is going and they are the business’s biggest advocate. What can...