This week Jim, Hila, and Jason continue part of the theme from last week’s episode around giving tough love to your customer; having those honest, hard conversations in order to build a strong relationship. In our last episode, Jason mentioned this...
There is a perception that you need to be a “yes person” to have a successful client engagement. In our last episode Jason mentioned that the low barrier to entry in our space is partially responsible for this. In order to have a happy, satisfied...
When you hear the word ‘consulting’, many people and organizations often get a sour taste in their mouths. They have been burned in the past by so called “experts” or they think that surly we are smarter about our business...
We’ve all been there. A prospect or client is excited to get started with something, you take all of steps necessary to get everything prepared and then…bam…things stop dead. How do you handle handle these “hurry up and wait” situations? What is...
We ran into some technical issues recording this week’s episode so it’s shorter than a normal episode but chock full of good content, which is ironic given the subject. If you’re the type of person that like to go above and beyond for your...
When you work in services, there will be times you will start a new project and the person you are aligned to work with day to day is not nearly engaged as you would like them to be or need them to be. What do you do in these situations? Is this...